On MyFitnessPal, ensure the Diary Sharing settings are set to public:.Reinstall the MyFitnessPal app, log in and confirm the food entries on the diary itself are correct.Reconnect the MyFitnessPal integration by going to the Settings (the three 3 dots on the bottom right corner of the app) -> MyFitnessPal -> Sync now on the Trainerize app.Reinstall Trainerize and log back into your account.Log out and delete the MyFitnessPal cache ( Clear the cache of your iPhone or Clear Cache on Android Devices) and uninstall the MFP and Trainerize App.First, please disconnect the MyFitnessPal from the Trainerize App:.In this process, please follow the steps below in sequence to ensure your integration is connected and that the MyFitnessPal Diary is public. Sometimes the integration can be connected, but if the MyFitnessPal Diary sharing is not set to public, no information will be pulled over. On top of this, your MyFitnessPal diary must be set to 'Public'. If you are having difficulty connecting MyFitnessPal or having meals sync over, we recommend that you fully disconnect and reconnect the integration to ensure the syncing connection is valid. Step 2: Uninstall/Reinstall the Apps, Reconnect MyFitnessPal, and Ensure Your MyFitnessPal Diary Sharing is Set to 'Public' If there are no current or recent issues with Myfitnesspal, continue to step 2. Please check Myfitnesspal's current status to see if they are experiencing any issues with their services. Now and then, Myfitnesspal may experience interruptions with their API, which we rely upon to pull your client's nutrition information.

If you have confirmed that you have connected the MyFitnessPal integration but are still having difficulty, please follow the steps below to troubleshoot the issue: Step 1: Check Myfitnesspal's Uptime Status This article goes over how to connect your MyFitnessPal to Trainerize. I f you're having issues with MyFitnessPal we recommend taking the following steps to identify the root cause of the issue.īefore you begin the troubleshooting, ensure you have enabled and connected the MyFitessPal integration.

My fitness pal app